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How to compare removalist quotes

Five state consumer agencies publish advice on quotes. Put together, it makes a short checklist.

Checked

Short answer

Get three written quotes, and make sure each one is a written, itemised quote. Ask whether the price is based on time or quantity, and where the clock starts. Then compare what is included rather than the total alone: Consumer Affairs Victoria's advice is don't just accept the lowest quote.

Three quotes for one move can arrive as three different documents: a text message with a number, a one-line email, and a two-page proposal. Only one of those can be compared with anything.

What should every removalist quote include?

Three removalist quotes for the same move, compared line by line Quote A gives a total only. Quote B itemises the price and the rate basis. Quote C adds a start time and insurance details, so it can be compared with the others. Quote A Itemised Rate basis Start time Insurance Total only Quote B Itemised Rate basis Start time Insurance Partly itemised Quote C Itemised Rate basis Start time Insurance Ready to compare
The same move, quoted three ways. Only the third can be compared line by line.
Checklist for comparing removalist quotes
Check What to look for
Itemised price a written, itemised quote, so the removalist can account for every charge
Rate basis Whether the price runs on time or quantity, and where the clock starts
Surcharges The cost of delay storage and card surcharges, in writing
Payment terms payment terms in writing, including any amount asked for upfront
Start time a set start time, not "sometime Saturday"
Insurance a Certificate of Currency, rather than a verbal assurance
Liability wording Walk away from no responsibility clauses

Should the removalist see my home before quoting?

For most homes, yes. South Australia's consumer agency suggests an in-person look at the goods instead of estimating the volume over the phone. A quote built on your own guess at how much you own is a quote that can be revised upward once the truck is half full.

Why can two quotes for the same move be so far apart?

Sydney two-person crew: what different operators charge per hour

Sydney two-person crew: what different operators charge per hour Budget or sole trader: Hourly rate $110-$145/hr. Mid-market: Hourly rate $145-$185/hr. Professional operator: Hourly rate $185-$245/hr. Premium or specialist: Hourly rate $245-$320/hr. Source: Hire A Mover, Sydney Removalist Guide 2026. Budget or sole trader $110-$145/hr Mid-market $145-$185/hr Professional operator $185-$245/hr Premium or specialist $245-$320/hr $0 $100 $200 $300 $400
Source: Hire A Mover, Sydney Removalist Guide 2026. Links in the sources list below.
Show these figures as a table
  Hourly rate
Budget or sole trader $110-$145/hr
Mid-market $145-$185/hr
Professional operator $185-$245/hr
Premium or specialist $245-$320/hr

In Sydney alone, Hire A Mover's tiers run from $110-$145/hr for a budget crew to $245-$320/hr for a premium one. Two honest quotes can sit at opposite ends of that. The question is what the extra buys: more movers, better gear, real insurance, or nothing you can point at.

How do I check the removalist behind the quote?

  • Accreditation. AFRA membership is voluntary accreditation: members meet standards for equipment, vehicles, premises and training, but smaller removalists may not be members.
  • Reviews, carefully. A removalist company paid $30,600 in penalties over testimonials the ACCC alleged were fabricated, so read across more than one site.
  • Deposits. Queensland's advice is to avoid upfront payments.

What should I do once I have picked one?

Before moving day, prepare an inventory with photos. It takes twenty minutes with a phone camera and it is the difference between a claim and an argument. Then use the calculator to sanity-check the total against published ranges.