Privacy policy

Who is responsible for your information

The business behind this site is named here, with its ABN and a contact address, before launch. A privacy contact address is published with those details.

Because we may be paid when we pass a request to a removalist, we treat ourselves as covered by the Privacy Act 1988 and follow the Australian Privacy Principles in full, whatever the size of the business.

Collection notice for quote requests

When quote requests are open and you send one:

• What we collect: the two postcodes, your moving date, home size, the extras you tick, your name, your mobile number and, if you add it, your email.
• Why: so the removal businesses covering your route can contact you with a quote for that move, and for nothing else.
• Who gets it: the removal businesses that cover your route. They may call, text or email you about the move, and they may pay us a fee for the introduction. It does not change what you pay.
• If you don't provide it: we can't pass on a request. You can still use every price, guide and the calculator without giving us anything.
• Overseas: the form service and our web host may store or process it outside Australia, as set out below.

What we collect

• Quote requests, as listed in the collection notice above.
• Website plan enquiries from removal businesses: your name, business name, email, phone if you give it, and the areas you cover.
• Technical request data: our host processes details of each request, such as IP address, browser and the page asked for, to deliver pages and keep the site secure. We don't use them to identify visitors.

The calculator works inside your browser. What you choose in it is not sent to us or saved anywhere. We don't run analytics, tracking pixels or any advertising on the site today.

On what basis we use it

We use your details for the purpose you sent them: getting you quotes, or answering a business enquiry. For quote requests we also ask for two separate agreements when you send the form, one to share your details with removalists and one for them to contact you. We don't use your details to market anything else to you, and we don't hand them to data brokers or list sellers.

Who receives it

• Removal businesses covering your route, for quote requests only, as described above.
• Our form service, which receives submissions and forwards them to us: named here, with the country where it stores data, before requests open.
• Our web host, Cloudflare Pages, run by Cloudflare, Inc., a United States company. Requests to the site pass through Cloudflare's network, which operates in many countries including the United States.
• Professional advisers or authorities, only where we need legal or accounting advice or the law requires us to disclose something.

Removal businesses that receive a request handle it under their own privacy obligations. If one keeps contacting you after you have asked it to stop, tell us and we will stop sending it requests.

Sending information overseas

Your information may be stored or processed in the United States by Cloudflare and, depending on the service we use, in the country where our form service keeps its data. We choose providers that publish their security and privacy terms, and we remain responsible for how your information is handled.

How long we keep it

• Quote requests: 12 months from the day you send them, then deleted.
• Website plan enquiries: 24 months after our last contact with the business, then deleted, unless the business takes up the plan, when we keep what we need for the length of the plan and our tax records.
• Technical request data: handled by our host under its own retention settings, which we don't extend.

Keeping it safe

Submissions travel over an encrypted connection. Access to requests is limited to the people who run the site, and we delete what we no longer need on the schedule above.

Seeing, fixing or deleting your information

Ask us what we hold about you, to correct it, or to delete it, using the contact details above. We may need to confirm it is you, usually by the mobile number you used. There is no charge.

Making a complaint

Complain to us first, in writing, and we will reply within 30 days. If you don't hear back within 30 days, or you're unhappy with the answer, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Cookies, analytics and advertising

The site sets no cookies and runs no analytics. Your browser may keep ordinary copies of pages and fonts so they load faster next time; that stays on your device.

We may add advertising later, for example Google AdSense. Advertising networks such as Google use cookies to show ads based on your visits to this and other websites. Before any ad appears, this section will say which network we use, what its cookies do, and how to switch off personalised ads, and the site will ask for your choice where that is required.

When this policy changes

The date at the top of the page changes whenever this policy does. Changes apply from that date.